Popular Articles

  1. Using AI Firmware in SightSensor Managed by SightMonitor Classic

    Last Updated: 02/16/2024
    SightLogix AI Alarm Filtering  is enabled  and managed via the device's WebConfig interface. To use AI functionality in a Gen 4 device presently managed by SightMonitor1 ("SM1", the JAVA-based SightMonitor), do the following.  Note: Once you remo...

  2. SightSensor 3rd Generation End of Life

    Last Updated: 03/13/2024 in Product Announcements
    April 1, 2017 Dear SightLogix Valued Customer, SightLogix has initiated the End of Life (EOL) process for Third Generation SightSensors.  Pursuant to the terms of your agreement with SightLogix, this serves as the formal written end-of-life not...

  3. How to Factory Reset SightTracker PTZ?

    Last Updated: 04/03/2024 in Troubleshooting
    Describes the factory reset procedure for SightTracker PTZ

  4. SightTracker PTZ Compatibility with SightLogix Solutions

    Last Updated: 09/18/2023 in Documentation SightTracker PTZ Documentation
    SightTracker PTZ is designed to work with most of the solutions in the SightLogix ecosystem, according to the following specifics:   SightTracker PTZ is compatible with all Gen3, Gen3s, and Gen4 (currently shipping) SightSensors.  SightTracke...

  5. Axis PTZ Configuration Notes

    Last Updated: 04/08/2025 in Documentation Third-Party Setup (VMS & PTZs)
    When setting up an Axis PTZ for use with SightTracker, please refer to the following known Axis issues.  WS-Discovery Some versions of Axis firmware, including 10.9.4, disabled WS-Discovery by default. SightTracker requires this to be enabled.  ...

  6. How to Make WebConfig Display in the Browser Correctly

    Last Updated: 04/19/2024 in How To's
    Sometimes, you might experience WebConfig does not properly fit in the browser, as shown in the example below.  To fix this issue,  simply press the Windows "Control" key and the "-" key together one or more times to change the zoom of the displ...

  7. Documentation Library

    Last Updated: 04/15/2025 in Documentation
    This page provides a list of SightLogix products, their available documentation, and helpful tools and configuration information.   Product Name Document Name Product Main Page SightSensor (HD,NS,TC,GT,GTC) SightSens...

  8. Viewing Thermal and Visible SightSensor Video Streams

    Last Updated: 11/08/2023 in Frequently Asked Questions
    You can view live SightSensor thermal or video streams in VLC using the RTSP URL address, as explained here.

  9. What is the default IP address of a SightLogix device?

    Last Updated: 02/12/2020 in Frequently Asked Questions
    The default IP address is 192.168.0.99. 3rd Generation SightLogix devices ship with DHCP enabled with the assumption that there is a DHCP server on the network. If no DHCP service is detected after approximately one minute, the default IP addres...

  10. How do I set time and date in SightLogix devices (NTP)?

    Last Updated: 11/09/2020 in Frequently Asked Questions
    It is necessary to use NTP to set proper time and date. Please use an open source NTP server (do not use Windows time or SNTP).  To set NTP on your device: Use the Networking page in SightMontor or WebConfig to to set the NTP IP address.  Be s...