Upgrading SightLogix Software and Firmware

Installing new SightMonitor software— both the server (Coordination System) and client (SightMonitor)—over an existing installation consists of the following steps:

  • Back up current settings. This step is optional but recommended (current alarm policy and other information is not overwritten during an upgrade).
  • Download the latest software and run the install program, which also places new firmware on your computer. 
  • Launch SightMonitor and log in.
  • Upload the new firmware to both firmware slots of each SightLogix device.

Note: If you do not need to update SightMonitor and just want to upgrade firmware using a firmware file that has been provided to you from SightLogix support, first copy the file to  
C:\Program Files(x86)\SightLogix\CS\webserver\webapps\slcs\ firmware_images and follow the directions starting with Upgrading the Firmware, below.  

Downloading and Installing New Software

  1. Download the appropriate Windows version of software from the SightLogix FTP site: 
  2. Double-click the downloaded file and advance through the screens by clicking Next.
  3. When the site license agreement screen appears, accept the terms as listed. You will not be able to continue unless you accept the terms as shown. Click Next.
  4. When prompted, select the measurement units to be displayed. Select either US standards (feet, mph) or international standards (SI), which is the default and displays metric measurements. Click Next.
  5. At the last screen, click Finish. You will see a notification that the software is installed.
  6. You can now log in using a previously created username and password. 

Upgrading the Firmware

Now that SightMonitor has been installed, the next step is to send the firmware included with SightMontor into both firmware slots of the device(s). 

Note: During firmware upgrades, the network connection between the camera and the Coordination System will be busy; target detection updates will be delayed.

  1. Open the Firmware Upload dialog (right-click a device icon and select Firmware Upload; if you’re upgrading all devices, select it from the site’s Edit menu).
  2. Click Refresh List to update the firmware list.
  3. Select the version of firmware you want to load from the firmware list. 
    • Gen1 and Gen2 devices use firmware version number 5 (for ex, 5.xx.bbbb). 
    • Gen3 devices use firmware version number 10 (for ex, 10.xx.bbbb) or firmware version number 15 (for ex, 15.xx.bbbb)
    • When updating an existing camera, choose the software family running on the device that matches the family of firmware you are installing.
  4. The highest numerical version number in the list is the most recent release. 
  5. Upgrade each Generation of devices to the highest firmware in the list. This will require running the upgrade process twice for each generation present on your network.  
  6. Click Upgrade Selected to upgrade only the selected device, or click Upgrade All Sites to update all devices at the site.

When new firmware is loading for a site, the progress bar is an average of all the devices. To see progress for an individual device, select the appropriate device icon.

Once the firmware is finished being uploaded, the device or all devices will be automatically rebooted.

Note: Devices hold two copies of the firmware for redundancy, each in one slot. It is required to perform this upgrade process two times so both copies of the firmware are loaded and are the same. Repeat until all devices report the same version of firmware on both slots.  

For sites that have multiple-Generation devices, repeat the upgrade process for each generation two times. 

If you experience problems using the new software, return to the Firmware Upload dialog, re-select the previous software (click Boot to Other Slot), and reboot. Then contact SightLogix (support@sightlogix.com or +1 609.951.0008, opt 2).

To reboot all of the devices associated with the site to the current slot at one time, click Reboot.