How To's

Before requesting an RMA, try these basic troubleshooting steps for both SightSensors or SightTrackers: Set a computer IP address to the same subnet as the SightLogix device to be tested. Apply power to the SightLogix device. See LED flash seque...

There are two methods for upgrading SightLogix devices: Using the browser-based WebConfig or the Windows-based SightMonitor application.  Following the instructions for your chosen method below.  Upgrading Firmware with WebConfig Updating SightLog...

Sometimes, you might experience WebConfig does not properly fit in the browser, as shown in the example below.  To fix this issue,  simply press the Windows "Control" key and the "-" key together one or more times to change the zoom of the displ...

Below are instructions to back up the SightLogix SightMonitor database.  In SightMonitor, select "Edit" > "Backup data base now" Once done, should have a new directory in  C:\Program Files\sightlogix\cs\db\backups with ...

Follow these instructions to swap an existing SightTracker  that is in need of replacement. Make note of the serial number of the new Sight Tracker Set networking IP addrerss, gateway, mask and NTP on new Sight Tracker to same settings ...

On July 14, 2022, SightLogix announced the End Of Life for the NS3 and TC3 320x240 cameras, upgrading them with a 384x288 line. The new line offers wider coverage, 44% more pixels and a clearer thermal image, delivering a superior value.  If you ha...

When preparing for your SightLogix installation, the following will help ensure a smooth, successful deployment. SightSurvey Complete a SightSurvey ( http://www.sightlogix.com/sightsurvey-tool/ ) to ensure that blind spots are properly covered and...

In some circumstances, you may wish to disable the Thermal AI based alarm filter.  Instructions are provided for WebConfig and SightMonitor I.  Note the following: Currently, the default rule for new Alarm Zones includes a filter requiring a cl...

SightLogix devices are designed to meet or exceed international standards regarding transient suppression and immunity with proper chassis grounding.  It is also a best practice to provide additional protection in the form of an external Transient V...

When you perform a GPS Map calibration with a SightSensor,  you need a site map that represents your actual location. SightLogix can often provide this for you, but sometimes a custom site map is not available when your product ships. In this case, ...

Follow these instructions when replacing an existing 3rd Gen SightSensor for a new SightSensor that ends with -x20 part numbers. You can find your part number on the sticker outside of your new SightSensor.  Note that newer 3 rd Generation SightSe...

If your SightTracker has been configured to work with a particular IP PTZ, and  you want to change to a different IP PTZ, you must first Factory Reset the SightTracker before adding the new PTZ camera.  Follow instructions here: http://portal.sigh...

If a SightLogix device is powered up on a network with dynamic addressing (DHCP service), it may be difficult to find which IP address has been assigned to a particular device. In this case, you can use ONVIF Device Manager (ODM ) to discover the IP...