Troubleshooting

If you experience trouble with your SightSensor, there are several self-help actions you can take, detailed below.  Getting Started Page Many common items are addressed in the "Getting Started with SightMonitor" page, including step-by-step video ...

If you do not have login credentials, follow the hardware reset process below. Web Browser Reset Process Some SightLogix devices can be reset using a Web browser. Try this version first. Otherwise, use the Hardware Reset Process below.  If usi...

Hardware Reset Process To reset your SightTracker PTZ to factory defaults, do the following.  Press and hold the reset switch on the wire harness Power on the PTZ  Wait until the LED on the bottom of PTZ blinks the reset pattern  Releas...

Overview: 3rd Generation SightLogix devices do not presently support auto network line reversal negotiation. Solution If a SightLogix device is running and the network cable is disconnected and re-connected directly to a laptop, it wi...

Symptom: SightMonitor will not start. Windows Defender may falsely flag a component of SightMonitor as a Trojan Horse. First, verify SHA1 checksum is valid To verify that a virus has not been introduced, you can compare the SHA1 checksum from ...

If you can ping a SightLogix device but cannot access WebConfig via its IP address (you might receive a 404 Not Found) in your browser, try the following:  Clear your computer's Java cache (opens external link). Try access the device using a di...