Troubleshooting Guide

If you experience trouble with your SightSensor, there are several self-help actions you can take, detailed below. 

Getting Started Page

Many common items are addressed in the "Getting Started with SightMonitor" page, including step-by-step video instructions for configuring your SightLogix devices with SightMonitor. 

SightMonitor Quick Reference

User Guides

Solutions to Common Problems

The SightLogix Support Portal ( offers many articles to solve common problems. Enter your issue in the search bar on the upper left of the Portal to find information relevant to your issue. 

Some of the frequently referenced articles are below. 

Latest news and updates

The SightLogix portal offers news and updates about the latest features and issues with the SightSensor product line. It's located in the upper left of the Portal, or directly here: