New Articles

  1. What is the default IP address of a SightLogix device?

    The default IP address is 192.168.0.99. 3rd Generation SightLogix devices ship with DHCP enabled with the assumption that there is a DHCP server on the network. If no DHCP service is detected after approximately one minute, the default IP addres...
  2. Viewing Thermal and Visible SightSensor Video Streams

    SightLogix video is commonly viewed via a compatible VMS by adding the SightLogix device as an ONVIF device. If you are adding a dual-stream SightSensor (HD or TC), add the device to your VMS and both streams will be available. Alternatively, you c...
  3. How to view thermal and visible streams in a VMS?

    SightSensor HD and TC are presented to the network (and any VMS) as a dual stream ONVIF device. The streams are hard coded as Stream 1 and Stream 2. Any preferences for which stream to view is determined by the VMS you are using.  Unlike Sight...
  4. Can Ping Device But Cannot Access WebConfig

    If you can ping a SightLogix device but cannot access WebConfig via its IP address (you might receive a 404 Not Found) in your browser, try the following:  Clear your computer's Java cache (opens external link). Try access the device u...
  5. Troubleshooting Guide

    If you experience trouble with your SightSensor, there are several self-help actions you can take, detailed below.  Getting Started Page Many common items are addressed in the "Getting Started with SightMonitor" page, including step...
  6. SightSensor 1st Generation End of Life

    Dec 31, 2012 This letter is a formal notification that SightLogix is initiating the End of Life (EOL) process for our First Generation SightSensor.   Pursuant to the terms of your agreement with SightLogix, this letter serves as your formal wr...
  7. SightLogix RMA Process

    Before requesting an RMA, try these basic troubleshooting steps for both SightSensors or SightTrackers: Set a computer IP address to the same subnet as the SightLogix device to be tested. Apply power to the SightLogix device. See LED flash seque...
  8. Windows Defender Blocks SightMonitor with Trojan: Win32/Powessere.G Alert

    Symptom: SightMonitor will not start. Windows Defender may falsely flag a component of SightMonitor as a Trojan Horse. First, verify SHA1 checksum is valid To verify that a virus has not been introduced, you can compare the SHA1 checksum from ...
  9. Discovering SightLogix Devices with ONVIF Device Manager

    If a SightLogix device is powered up on a network with dynamic addressing (DHCP service), it may be difficult to find which IP address has been assigned to a particular device. In this case, you can use ONVIF Device Manager (ODM ) to discover the IP...
  10. WebConfig Documentation

    User Documentation SightSensor WebConfig Installation Guide SightSensor Edge Storage Setup Guide (for new devices equipped with SD Card readers) SightTracker WebConfig Installation Guide (for setting up a SightTracker using WebConfi...