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Created on: 04/12/2019
in Troubleshooting If you can ping a SightLogix device but cannot access WebConfig via its IP address (you might receive a 404 Not Found) in your browser, try the following: Clear your computer's Java cache (opens external link). Try access the device u...
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Created on: 03/12/2019
in News and Announcements Date: March 12, 2019 Release 15.10 of SightLogix system software introduces a number of improvements, as explained in the Release Notes for 15.10 . Highlights of the release include: Introducing SightSensor TC - The SightSensor...
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Created on: 03/08/2019
in Troubleshooting If you experience trouble with your SightSensor, there are several self-help actions you can take, detailed below. Getting Started Page Many common items are addressed in the "Getting Started with SightMonitor" page, including step...
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You add SightLogix devices to Exacq in two ways; follow the steps for your chosen method below. As an ONVIF device As an AXIS device *Note: The newest version (9.8.5) of Exacq does not support either of these methods. Adding ...
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Created on: 01/02/2019
in Product Announcements Dec 31, 2012 This letter is a formal notification that SightLogix is initiating the End of Life (EOL) process for our First Generation SightSensor. Pursuant to the terms of your agreement with SightLogix, this letter serves as your formal wr...
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Created on: 12/04/2018
in How To's Before requesting an RMA, try these basic troubleshooting steps for both SightSensors or SightTrackers: Set a computer IP address to the same subnet as the SightLogix device to be tested. Apply power to the SightLogix device. See LED flash seque...
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These instructions provide steps for direct connections from SightSensor(s) to SureView Immix using WebConfig. Requirements SightSensor(s) with 15.6 or later firmware (required for WebConfig access) Installation of the Immix ‘SVSight...
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Created on: 10/03/2018
in News and Announcements Date: Oct 5, 2018 Release 15.8 of SightLogix Security System software introduces a number of changes, including the highlights below: GPS Map Calibration in WebConfig WebConfig can now calibrate SightSensors for use with SightTracker &n...
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Created on: 09/25/2018
in Troubleshooting Symptom: SightMonitor will not start. Windows Defender may falsely flag a component of SightMonitor as a Trojan Horse. First, verify SHA1 checksum is valid To verify that a virus has not been introduced, you can compare the SHA1 checksum from ...
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Created on: 09/11/2018
in How To's If a SightLogix device is powered up on a network with dynamic addressing (DHCP service), it may be difficult to find which IP address has been assigned to a particular device. In this case, you can use ONVIF Device Manager (ODM ) to discover the IP...