New Articles

  1. How to Install SightMonitor Client on a Windows PC

    Created on: 01/21/2020 in Frequently Asked Questions
    Follow these steps to install the SightMonitor client on a Windows computer: Ensure that SightMonitor base (server) has been installed as described in the SightMonitor documentation .  Verify that you can log in to SightMonitor on the serve...

  2. How do I set time and date in SightLogix devices (NTP)?

    Created on: 01/21/2020 in Frequently Asked Questions
    It is necessary to use NTP to set proper time and date. Please use an open source NTP server (do not use Windows time or SNTP).  To set NTP on your device: Use the Networking page in SightMontor or WebConfig to to set the NTP IP address.&n...

  3. Setting Up SightTracker with Axis Q8685 PTZ

    Created on: 01/02/2020 in Documentation Third-Party Setup (VMS & PTZs)
    To setup your Axis Q8685 PTZ with SightTracker, do the following:  Create an ONVIF account in AXIS Q8685 (do not connect SightTracker to AXIS yet) Set NTP server in AXIS Q8685 and add to Genetec as ONVIF Set NTP in SightTracker Connect&nbs...

  4. Frequently Asked Questions

    Created on: 12/19/2019

  5. Default SightMonitor username and password?

    Created on: 12/19/2019 in Frequently Asked Questions
    SightMonitor default credentials are:  Username: chief  Password: change

  6. Default username/password for a SightLogix device?

    Created on: 12/19/2019 in Frequently Asked Questions
    SightLogix device default credentials are:  Username: root  Password:  push2edg  

  7. What is the default IP address of a SightLogix device?

    Created on: 12/19/2019 in Frequently Asked Questions
    The default IP address is 192.168.0.99. 3rd Generation SightLogix devices ship with DHCP enabled with the assumption that there is a DHCP server on the network. If no DHCP service is detected after approximately one minute, the default IP addres...

  8. How do I view SightSensor live video?

    Created on: 11/15/2019 in Frequently Asked Questions
    Viewing Live Video: Dual-Stream SightSensor TC and SightSensor HD On the dual-stream SightSensor TC and HD, both visible and thermal streams are available as MJPEG or MPEG.   MPEG streams can be viewed using a third-party media player such as...

  9. How to view thermal and visible streams in a VMS?

    Created on: 11/15/2019 in Frequently Asked Questions
    Yes, both streams are available. SightSensor HD and TC are presented to the network (and any VMS) as a dual stream ONVIF device. The streams are hard coded as Stream 1 and Stream 2. Any preferences for which stream to view is determined by the VMS y...

  10. Can Ping Device But Cannot Access WebConfig

    Created on: 04/12/2019 in Troubleshooting
    If you can ping a SightLogix device but cannot access WebConfig via its IP address (you might receive a 404 Not Found) in your browser, try the following:  Clear your computer's Java cache (opens external link). Try access the device u...